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Where are you located?
What forms of payment do you accept?
Shipping FAQ's
Shipping to the U.S.
Shipping Internationally (Non-U.S.)
Can Shipping be Combined on Multiple Purchases?
Do You Have a Privacy Policy?
What Countries do You Ship to?
Shipping to Canada
Returns Policy


Where are you located?
We're located in Edmonton, Alberta, and all items ship via Canada Post. Courier type options may be available upon request.

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What forms of payment do you accept?
You can pay by major credit card through Paypal. If you prefer, you can pay my shop directly, either over the telephone or I can invoice you. I don't normally accept cheques and money orders from international customers, but if you are unable to pay with a credit card, please contact me and we can try to arrange an alternate payment method.

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Shipping FAQ's
Items are shipped from Canada, and will be shipped within 1-2 business days of purchase, unless otherwise advised. As of 2013, surface mail to the U.S. is no longer available. Insurance on small packet is also no longer available. Tracked packet and expedited parcel are insurable - please inquire. Surface mail and airmail are both still available for international shipping. Any international shipping rates listed are for the least expensive method, surface mail. Please inquire for airmail rates.

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Shipping to the U.S.
NOTE: As of 2013, surface mail shipping (from Canada) has been discontinued. Shipping cost quoted in listings is for airmail service. Normal delivery times are 3 to 12 business days. On occasion, parcels can be delayed at US Customs, which may add to the delivery time. If you require tracking and/or insurance for your parcel, Tracked Packet and Expedited Parcel are available. Please contact us for rates on these options. Heavier items will be shipped by expedited parcel (approx. 5-10 business days delivery), and rates are calculated by your location. Please contact me for a quote on shipping multiple items. ravensgreen@gmail.com

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Shipping Internationally (Non-U.S.)
Most items will ship worldwide. Any shipping rates shown are for the least expensive method, which is surface mail, This can take from 3 to 12 weeks, depending on where you live. If you prefer airmail, please contact me for rates. All listings may not be updated so please disregard any mention of airmail rates in book descriptions. Shipping rates are not listed for all countries so you'll need to contact me for rates if you don't see a shipping cost for your country. Surface and airmail options available.

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Can Shipping be Combined on Multiple Purchases?
Yes, I will try to give you the best rate possible. Please wait for invoice after purchasing multiple items as your totals will not be correct. You can also contact me ahead of time at ravensgreen@gmail.com for a shipping quote on multiple items.

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Do You Have a Privacy Policy?
Yes, your personal information is kept private and will be shared with no one, unless you ask me too.

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What Countries do You Ship to?
I ship internationally, although, I may at my own discretion, cancel a sale if it seems too risky. I have shipped successfully all over the world, including USA, all European countries, South America, Australia, New Zealand, China, Japan, Israel, India etc. Shipping rates for all countries are NOT listed. If shipping rates are not shown for your country, or if the shipping rate shows up as 0.00, please contact me for an estimate.

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Shipping to Canada
Shipping cost shown is an average and will generally apply to Western Canada. Your actual cost may vary, depending on your postal code. HST will be added for parcels mailed to the Maritimes and Ontario. Canada Post charges a high initial rate for mailing small parcels within Canada, but this cost doesn't increase a great deal with size & weight. Combined shipping on multiple items will provide a considerable saving. All parcel options come with shipping insurance. Some books (less than 500 grams & less than 20mm thick) can be mailed oversize lettermail, which is considerably less expensive than parcel post. This is an uninsured option. I will let you know if this option is available for your purchase.

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Returns Policy
Books rated good or better may be returned within 14 days of receipt, provided they are returned in the original condition. Shipping costs will be at your own expense unless we have made an error, or an item is significantly different than described. DVD's, VHS tapes and CD's are non-returnable unless they are defective.

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Last Updated: 11 Oct 2016 21:12:59 PDT home  |  about  |  terms  |  contact
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